Free Sales Training - Building Rapport

Sales Training Topics:

Got Rapport? Sales research has shown that up to 90% of success in selling depends on your skills for establishing rapport with your prospect or customer. The data also indicates that while average salespeople do well in selling to people like themselves, top performing Sales Professionals have learned how to build relationships with, and sell to, anyone.

Automotive Sales Training Tips for Building Rapport This is an interesting article that has tips and ideas which would be relevant to almost any business.

Building Rapport - Style Before Substance A unique perspective on the topic of building rapport.

3 Tips for Building Rapport Basic info, but solid quick tips that can help any salesperson.

How to Quickly Build Rapport with Your Prospects Includes good advice for dealing with prospects who are not enthusiastic about salespeople.

How to Build Rapport on the Phone Excerpt: "...on the telephone, the qualities of your voice assume an exaggerated importance, shouldering the entire burden of rapport-building that in a face-to-face meeting is carried by your appearance, gestures, facial expression, etc. In other words, during a phone meeting (especially a cold call) the prospect decides whether or not you’re a potential friend based purely upon the qualities in your voice as you present them to the prospect."

The Attitude that Builds Rapport Turns out that people naturally like people who share similar interests. Since most people are deeply interested in themselves, if you’re sincerely interested in a prospect, the two of you have something in common and are therefore in rapport.

Build Rapport at First Contact The ability to build rapport quickly makes it easier to close business. The sooner you get in rapport with the prospect, the sooner you can move the sale forward. Here's a way to enhance rapport within 30 seconds of meeting a prospect, even if it's only on...

Building Rapport in Retail It’s a truism that people prefer to buy from people they like. That’s why sales pros who are good rapport builders tend outsell those who are more reserved. In Business-to-Business (B2B) sales, you generally have at least the entire sales call and maybe multiple calls...
7 Ways to Build Rapport with Anyone Building rapport with customers is like squirting oil into gears. Imagine some gears grinding together. When you squirt lubricating oil into the gears, you reduce the friction and make everything work smoother.

Video: Principles of Building Rapport This morning's post asked "Which Opening Builds Rapport?" -- a simple question which I'm not surprised that most people answered correctly. Turns out that there's actually a lot of science behind rapport building, much of which has been popularized by the author Daniel Goleman, author of the best-selling book Social...

Quiz: Which Opening Builds Rapport? Rapport building is probably the most important of all selling skills, especially in retail, where the sales associate typically has 10 seconds or less to build rapport. Here are three common approaches to rapport building in a retail sales situation. Can you spot the one that's most...